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Student Success Navigator

Apply now Job no: 500085
Work type: Full-time
Location: Oshkosh Campus
Categories: Non-Instructional Academic Staff

Official Title: Academic Advisor
Business Title: Student Success Navigator
Employment Class: Non-Instructional Academic Staff
FTE: 1.0
Compensation: $45,000 - $50,000
FLSA Status: exempt
Terms of Employment:


12 Month, Annual, Fixed-Term Renewable

work schedule includes evening and some weekend hours

Position Summary:

This position serves as a support for prospective students inquiring about and admitted to online degree and certificate programs within the UWO+ portfolio of online programs at the University of Wisconsin-Oshkosh. The position will work with students at the point of inquiry through the application, matriculation, and enrollment processes with follow up support through years 1 and 2 of their program.  The position engages students in decision making processes and promotes appropriate and responsible choices on academic matters such as degree options, degree requirements and online student success resources. Maintains appropriate confidentiality, updates prospective and current student records.  Works to ensure students receive accurate, timely, and holistic student support services and aids in student success, retention, and program completion. Strives to create a welcoming, equitable, and inclusive work environment.  The ideal candidate will understand non-traditional and adult student experiences and be able to acknowledge the unique set of obstacles these students face.

UW Oshkosh provides a competitive benefits package for all benefit-eligible positions. Click here for more details.


First Point of Contact (25%)

  • Proactively reach out within 2 hours to prospective students who have submitted a Request for Information form (RFI).
  • Develops and maintains a positive relationship with students within their portfolio.
  • Receives, processes, and responds to academic inquiries according to established policies and procedures.
  • Guide students through the application process points including connecting students to admissions and financial aid to facilitate enrollment.

Ongoing Student Support (25%)

  • Serves as support for students and provides information about educational options and academic requirements; assists with identifying and assessing interests, skills, and values to match appropriate field of study/career options.
  • Maintains confidentiality and accurate student records and processes and responds to academic inquiries according to established institutional and Family Educational Rights and Privacy Act (FERPA) policies.
  • Maintains expertise with online program curriculum.
  • Focus on student retention and meeting the required retention goal.

Success Coaching (25%)

  • Proactively engages students as needed regarding deadlines, important tasks, and processes related to the application funnel process.
  • Proactively engages students as needed regarding their online study, including success coaching.
  • Connect students with additional student support services such as writing lab, tutoring, math lab, and Library services.
  • Help students understand expectations for online courses, and how to prepare for the workload and management of professional, personal, and academic responsibilities.

Communications and Collaborations (20%)

  • Collaborate with relevant university departments on developing, implementing, and improving administrative processes necessary for successful student services.
  • Assist the students in developing connections with faculty advisors and the professional advisors as appropriate.
  • Maintain clear lines of communication between students, professional advisors, faculty advisors and the retention navigators in Enrollment Management. 

Other Duties (5%)

  • Other duties as assigned by the OCE Director of Advising and Recruiting.
  • Bachelor's degree.
  • Demonstrated advanced experience in customer service.
  • Strong interpersonal and written/verbal communication skills, including public speaking.
  • A collaborative attitude and evidence of successfully working within a team structure.
  • Strong digital skills and the ability to quickly learn and apply new technologies.
  • Ability to work well within changing work environment.
  • Demonstrated commitment to diversity, equity, and inclusion.
  • Ability to work within a nontraditional work schedule that will include evenings and some weekend hours.
  • Professional experience in a higher-education setting.
  • Prior experience working with non-traditional students.
  • Experience with students in online programs.
  • Demonstrated success providing student services effectively in an online or remote format.
  • Knowledge of student development theory.
To Apply:

Applicants must submit the following documents using the online application:  Cover letter, Resume, and contact information for 3 references.

For questions regarding your application and additional options to apply, contact Human Resources at or 920-424-1166.

Application Deadline:

TO ENSURE CONSIDERATION: Applications received by June 5, 2022 are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. Application materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete and/or late application materials may not receive consideration.

If you have questions regarding this recruitment, or if you are not able to complete the application online due to a disability or system problem, please contact the Office of Human Resources.

Legal Notices:

AA/EO Statement
The University of Wisconsin Oshkosh (UWO) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. We strongly encourage women, minorities, people with disabilities and veterans to apply. UWO, in compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status.

DEI Statement
Diversity drives innovation, creativity, and progress. At the University of Wisconsin Oshkosh, the culture, identities, life experiences, unique abilities, and talents of every individual contribute to the foundation of our success. Creating and maintaining an inclusive and equitable environment is of paramount importance to us. This pursuit prepares all of us to be global citizens who will contribute to the betterment of the world. We are committed to a university culture that provides everyone with the opportunity to thrive.

Reasonable Accommodations
UWO provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact or 920-424-1166. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials
UWO is a State agency and subject to Wisconsin's Open Records Law. UWO will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin's Open Records law. In certain circumstances, the identities of "final candidates" and/or the identity of the appointed applicant must be revealed upon request.

CBC & Reference Check Policy
All candidates for employment are subject to a pre-employment screening which includes a criminal background check, work authorization, and verification of education. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

Work Authorization
The University of Wisconsin Oshkosh does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

Annual Security and Fire Safety Report (Clery Act)
For the UWO Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see, or call UWO Police Department, at (920) 424-1212 for a paper copy.


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Equal Opportunity and Affirmative Action Employer

All candidates for employment are subject to a pre-employment screening which includes a criminal background check, work authorization, and verification of education. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

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Reasonable Accommodations

The University of Wisconsin Oshkosh is committed to the full inclusion of all qualified individuals. As part of this commitment, UW Oshkosh will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Office of Human Resources, Equal Opportunity, Equity & Affirmative Action, (920) 424-1166 or