The UWOPD Dispatcher position evaluates and acts upon information and knowledge regarding safety, law enforcement and the University in general. This position is responsible for communication via radio, Mobile Data Computer (MDC) terminal, telephone, written correspondence, computer programs and chatting and in-person conversation & customer service. This position coordinates emergency and non-emergency communication between the UW Oshkosh Police Department and other campus departments, law enforcement agencies, fire departments, emergency medical units and other agencies. This position is also responsible for monitoring alarm panels, numerous radio frequencies, and acts as the after-hours emergency contact for the campus community.

In addition, the position is responsible for maintaining the computerized police record keeping system, ensuring accuracy in all entries, providing dispatch training to all dispatchers and officers, and ensuring security measures are being met with regards to confidential information and record retention.

This position is eligible for Night Differential Pay for time worked between 6:00 PM and 6:00 AM. If interested in learning more about this please review UW System Administrative Policy 1277.

1. Emergency and non-emergency dispatching services 

   • Operates police radios, phone consoles, and various equipment and technologies to receive and processes requests and information from institutional affiliates, law enforcement, and other public safety agencies 

   • Schedules logistics and secures resources for response to emergency incidents for the institution 

   • Communicates effectively and provides accurate and detailed instructions to all types of audiences in high stress emergency situations 

   • Relay emergency and non-emergency information received to other appropriate agencies based on department capabilities and jurisdiction. Coordinate the law enforcement efforts between UW Oshkosh Police Department and other public safety agencies (mutual aid, fire response, etc.). 

   • Troubleshoots, triages, and escalates issues according to established policies and procedures 

   • Monitor alarm systems (fire, intrusion, emergency phone, mobile app, environmental) and initiate, document, and coordinate appropriate response. 

   • Receive and process Emergency Notification System requests for UW Oshkosh Police Department or other University departments and individuals. 

2. Record keeping and administrative responsibilities 

   • Maintains complex records of information in directories and alarm databases, ensures continuity of operations plans, and ensures other resources are accurate and up to date. 

   • Record and maintain officer location and status checks into database.  

   • Serve on committees as representative of the department, as needed. 

   • Provide key control services for departments and other university departments as directed by procedures. 

   • Provide information and directions to walk in guests at the police desk. 

   • Assist with and lead intelligence, information gathering, records, and other communications and operations center requests.  

   • Monitor information and follow severe weather safety protocol to alert the general public. 

   • Documents incidents accurately and adheres to all applicable policies, rules, and regulations. 

   • Complete open records requests, as directed by the primary records position.  

3. Leadership, Training, and Guidance 

   • Train new dispatchers, manage training task updates, and provide weekly training and coaching reports.  

   • Provide leadership, motivation, and insight to student employees and officers performing dispatch duties. 

   • Assists in ensuring training initiatives are completed.  

   • Implement specific objectives to identify areas for improvement and measure results.  

   • Continuously work on inspiring higher standards of performance through monthly training meetings.  

   • Seek opportunities to enhance skills on areas that would benefit the department through participation in conferences or specialized training. 

4. Miscellaneous Duties 

   • Attend staff meetings.  

   • Attend special training sessions.  

   • Complete general administrative responsibilities.

   • Assist with Parking Services responsibilities.

   • Other duties as assigned. 

1. Demonstrated commitment to diversity, equity, and inclusion

2. High school diploma or equivalent. 

3. At least 2 years of experience in a customer service-related position. 

4. Ability to operate communications systems, including two-way radio dispatch equipment, multiple-line telephone systems, MDC systems, and alarms systems. 

5. Ability to use Microsoft Word functions to draft correspondence and create reports. 

6. Ability to use Microsoft Excel functions to create and maintain spreadsheets, sort, filter, and extract data. 

7. Ability to listen, interview, and control emotions to effectively gather information and properly dispatch personnel.  

8. Ability to perform varied tasks quickly, accurately and simultaneously while under stress. 

9. Ability to accurately narrate information obtained during call-taking and dispatch processes. 

10. Ability to recognize confidential information as well as deny requests you deem to be confidential in nature

11. Must have a positive attitude and be proactive and team oriented.

12. Must be of good character and be able to pass a criminal background investigation.

13. Physical Demands such as walking, lifting, equipment operations, etc.

14. Good vision, hearing and an ability to tune in and out background noises.

Applicants must submit the following documents using the online application:  Cover letter, resume, and three professional references. 

For questions regarding your application and additional options to apply, contact Human Resources at recruitment@uwosh.edu or 920-424-1166.

TO ENSURE CONSIDERATION: Applications received by April 30, 2024  are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. Application materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete and/or late application materials may not receive consideration.

If you have questions regarding this recruitment, or if you are not able to complete the application online due to a disability or system problem, please contact the Office of Human Resources.

AA/EO Statement
The University of Wisconsin Oshkosh (UWO) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. We strongly encourage women, minorities, people with disabilities and veterans to apply. UWO, in compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status.

DEI Statement
Diversity drives innovation, creativity, and progress. At the University of Wisconsin Oshkosh, the culture, identities, life experiences, unique abilities, and talents of every individual contribute to the foundation of our success. Creating and maintaining an inclusive and equitable environment is of paramount importance to us. This pursuit prepares all of us to be global citizens who will contribute to the betterment of the world. We are committed to a university culture that provides everyone with the opportunity to thrive.

Reasonable Accommodations
UWO provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact afaction@uwosh.edu or 920-424-1166. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials
UWO is a State agency and subject to Wisconsin's Open Records Law. UWO will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin's Open Records law. In certain circumstances, the identities of "final candidates" and/or the identity of the appointed applicant must be revealed upon request.

CBC & Reference Check Policy
All candidates for employment are subject to a pre-employment screening which includes a criminal background check, work authorization, and verification of education. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

Work Authorization
The University of Wisconsin Oshkosh does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

Annual Security and Fire Safety Report (Clery Act)
For the UWO Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see https://uwosh.edu/police/, or call UWO Police Department, at (920) 424-1212 for a paper copy.