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Coordinator for Special Programs & Desk Services

Apply now Job no: 500082
Work type: Full-time
Location: Oshkosh Campus
Categories: Non-Instructional Academic Staff

Official Title: Residence Life Coordinator III
Business Title: Coordinator for Special Programs & Desk Services
Employment Class: Non-Instructional Academic Staff
FTE: 1.0
Compensation: $50,000
FLSA Status: Exempt
Terms of Employment: 12 Month, Annual, Fixed-Term Renewable
Position Summary:

UW Oshkosh provides a competitive benefits package for all benefit-eligible positions. Click here for more details.

Oversees programming and support for residents living in campus housing, responds to emergency situations, and helps to create an inclusive and safe living community.


Leadership and oversight of residence hall Main Desk Service Centers 35%

  • Coordinate recruitment, hiring, training, and on-going development as well as provide direct supervision and evaluation of student desk managers/workers.
  • Develop and maintain strong working relationships with the Housing Operations staff team in the oversight and training of processes executed by desk staff, such as, but not limited to, resident check-ins, check-outs, and room changes.
  • Manage residence hall mail and package systems.  Establish and maintain relationships with Postal Services, Information Technology, and off campus service providers.
  • Oversee key audits and work order processes for all residence hall rooms throughout the academic year. Establish and maintain relationships with Facilities Management.
  • Develop and maintain strong working relationship with Residence Life Conference Services core staff team in the management, oversight and execution of key inventory and work order processing for keys at the end of spring interim leading into summer conference season and the end of summer conference season leading into the fall semester.

Coordination, planning, implementation, and oversight of all residence hall openings and closings 35%

  • Coordinate and execute residence hall fall opening/move-in and spring closing/move-out planning including convening a stakeholder group consisting of on and off campus partners.
  • Develop and maintain strong working relationships with campus partners including, but not limited to, University Police Department, Facilities Management, New Student & Family Programs, Reeve Union Student Leadership & Involvement, and the Sustainability Office. 
  • Coordinate and execute fall closing/move-out, J-Term opening/move-in, and spring semester opening/move-in.
  • Prepare and train hall staff for all openings/move-ins and closings/move-outs, including creation and implementation of relevant processes and protocols.

Coordination of department participation in campus programs and events, including the Oshkosh Placement Exchange 20%

  • Assist with the planning and implementation of the Oshkosh Placement Exchange.
  • Coordinate and execute social justice institutes, including convening a stakeholder and planning team.   
  • Serve as liaison to Reeve Union Student Leadership & Involvement, University Athletics, Academic Support of Inclusive Excellence, and other program planning entities. 

Serve as a member of Central Staff Leadership Team 10%

  • Participate in weekly staff meetings and decision-making regarding budget, goal-setting and strategic planning.
  • Share in outreach efforts with internal and external partners.
  • Exhibit exemplary leadership and communication skills and demonstrate a willingness to work collaboratively to achieve departmental and university goals.
  • In the absence of a Residence Hall Director, coordinate the coverage plan and provide short-term supervision to residence hall staff to ensure continuity of residence hall safety.  
  • Serve as part of the “on-call” rotation.
  • Other duties as assigned by supervisor.

Some nights, weekends, and holidays will be required in support of residence hall opening (Labor Day), residence hall closing, and other departmental initiatives or programs.

  • Demonstrated commitment to diversity, equity, and inclusion. 
  • Bachelor's degree.
  • Demonstrated higher education experience.
  • Experience with the planning and implementation of programs, events, or initiatives.
  • Experience working collaboratively across departments or units.
  • Strong written and verbal communication skills.
  • Demonstrated customer service experience.
  • Master's degree.
  • Three years full-time higher education experience.
  • Experience working in a face-paced, collaborative environment.
  • Supervision experience.
To Apply:

Applicants must submit the following documents using the online application:  Cover letter, resume, and three professional references.  

For questions regarding your application and additional options to apply, contact Human Resources at or 920-424-1166.

Application Deadline:

TO ENSURE CONSIDERATION: Applications received by Friday, May 20, 2022 are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. Application materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete and/or late application materials may not receive consideration.

If you have questions regarding this recruitment, or if you are not able to complete the application online due to a disability or system problem, please contact the Office of Human Resources.

Legal Notices:

AA/EO Statement
The University of Wisconsin Oshkosh (UWO) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. We strongly encourage women, minorities, people with disabilities and veterans to apply. UWO, in compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status.

DEI Statement
Diversity drives innovation, creativity, and progress. At the University of Wisconsin Oshkosh, the culture, identities, life experiences, unique abilities, and talents of every individual contribute to the foundation of our success. Creating and maintaining an inclusive and equitable environment is of paramount importance to us. This pursuit prepares all of us to be global citizens who will contribute to the betterment of the world. We are committed to a university culture that provides everyone with the opportunity to thrive.

Reasonable Accommodations
UWO provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact or 920-424-1166. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials
UWO is a State agency and subject to Wisconsin's Open Records Law. UWO will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin's Open Records law. In certain circumstances, the identities of "final candidates" and/or the identity of the appointed applicant must be revealed upon request.

CBC & Reference Check Policy
All candidates for employment are subject to a pre-employment screening which includes a criminal background check, work authorization, and verification of education. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

Work Authorization
The University of Wisconsin Oshkosh does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

Annual Security and Fire Safety Report (Clery Act)
For the UWO Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see, or call UWO Police Department, at (920) 424-1212 for a paper copy.


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Equal Opportunity and Affirmative Action Employer

All candidates for employment are subject to a pre-employment screening which includes a criminal background check, work authorization, and verification of education. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

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Reasonable Accommodations

The University of Wisconsin Oshkosh is committed to the full inclusion of all qualified individuals. As part of this commitment, UW Oshkosh will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Office of Human Resources, Equal Opportunity, Equity & Affirmative Action, (920) 424-1166 or