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Administrative Manager

Apply now Job no: 501167
Work type: Full-time
Location: Head Start Oshkosh & Fox Cities Sites
Categories: Non-Instructional Academic Staff

Official Title: Administrative Manager
Business Title: Family Resource and ERSEA Coordinator
Employment Class: Academic Staff
FTE: 1.0
Compensation: 55,000-59,000
FLSA Status: Exempt
Terms of Employment: 1 FTE, Annual Position subject to available funding.  Some night and weekend work required.
Position Summary:

Primary responsibility supporting high quality parent, family and community engagement and oversight of ERSEA (Eligibility, Recruitment, Selection, Enrollment and Attendance) ensuring that the agency complies with all regulations per applicable Performance Standards.  Support, and provide resources and training to staff in the areas of parent, family, and community engagement. Support the FRS staff in the planning, coordination, and implementation of case management work with enrolled Head Start parents. Network and collaborate with the leadership team and professionals in the community. Provides leadership and accountability for designated areas. 

UW Oshkosh provides a competitive benefits package for all benefit-eligible positions. Click here for more details.


A. Coordination and oversight of high-quality parent, family, and community engagement for families.

A1. Work in collaboration with the Associate Director Parent, Family, and Community Engagement to develop, implement and refine UW Oshkosh’s family service approach in order to promote family outcomes that support children’s school readiness and well-being while ensuring approaches are coordinated, realistic and responsive to community needs and strategic priorities.

A2.  Coordinate parent involvement activities, including supporting the implementation of parenting curriculum.

A3.  Support the FRS staff in the planning, coordination, and implementation of case management work with enrolled Head Start parents.

A4. Develop and implement a staff and parent training plan in collaboration with other Head Start managers to meet assessed and expressed needs.

A5. Lead and implement special projects as needed. 

A6. Implement program monitoring and submit regular performance reports that are sufficient and at regular intervals in order to maintain compliance with the Head Start Performance Standards and other State and Local requirements.

(30) %

B. Participate in leading a team of professionals with a strong vision for quality in line with the mission and vision of the program and collaborate in the community.

B1. Provide training and support to staff to embrace change, resolve conflicts, and embrace quality initiatives. Develop, coordinate and participate in staff training relating to the changing needs of Head Start families. Increase staff knowledge of parent, family, and community engagement.

B2. Build a positive, caring and supportive relationship with staff through recognizing their existing strengths and capabilities and engaging them in reflective discussion regarding their growth and development.

B3. Coach and provide guidance to PFCE team members in order to strengthen staff capacity and move staff towards mastery in core competencies.

B4. Engage families in their child’s development by encouraging staff understanding of the importance of parental involvement.

B5.  Collaborate in the community to advocate for children and families, stay abreast of community needs and services, network with other early childhood professionals and maintain community relationships to ensure UW Oshkosh Head Start is a viable referral point for community programs, agencies and school districts.

B6. Collaborate with program leaders across the organization through professional communication, regular participation and contribution in program leadership meetings, and providing input to self-assessment, strategic plan, and community assessment. Meet regularly with the Head Start Executive Director, Associate Directors, Family Resource Specialists, family support services providers, and other staff as needed.        


D. Coordination and oversight of eligibility, recruitment, selection, enrollment and attendance policy development, protocols, and monitoring. 

D1.  Audit eligibility of applicants and verify eligibility by reviewing documentation.

D2.  Annual marketing and recruitment plan development that is designed to actively inform all families with Head Start eligible children within the recruitment area through a variety of methods including brochure development, outreach events, community networking, participation in community events, coordinating with local public schools, connection to other public service agencies. 

D3.  Selection criteria reviewed annually utilizing community assessment, PIR and self assessment to identify trends and/or changes in community that impact the children and families we serve.

D4. Ensure all funded slots for the program are filled in a timely manner.  Submit monthly enrollment reports on Head Start Enterprise system (HSES).

D5.  Oversee monthly review of attendance. Attendance Variation and Extended Absence requests reviewed and Director approval sought. Train FRS on attendance entry.

D6.  Support understanding of custody and other legal documentation and ensure appropriate records are attained during enrollment.


  • Bachelor’s degree in Social Work or related field

  • Experience in leadership, management or supervision 

  • Experience with low income children and families

  • Experience leading or mentoring effective high quality child/family services.

  • Experience working with a variety of constituencies to build collaborative relationships 

  • Proficient in Microsoft Word, PowerPoint and Excel

  • Commitment to diversity, equity, and inclusion
  • Master’s degree in Social Work or related field.

  • Three or more years experience in management or supervision

  • Three or more years of experience with Head Start performance standards relating to Parent, Family, Community Engagement or Program Governance or ERSEA (Eligibility, Recruitment, Selection, Enrolment, Attendance)

  • Knowledge of and at least three years experience using a participant data system (like Child Plus)

  • Experience implementing family education and/or parenting curriculum

  • Experience working with Child Protective Services, child custody, or school homeless liaisons

  • Familiarity with ethnic background and heritage of families in the program and the culture of low-income families and the issues of homelessness

To Apply:

Applicants must submit the following documents using the online application:

For questions regarding your application and additional options to apply, contact Human Resources at or 920-424-1166.

Application Deadline:

TO ENSURE CONSIDERATION: Applications received by July 7th, 2024, are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. Application materials will be evaluated, and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete and/or late application materials may not receive consideration.

If you have questions regarding this recruitment, or if you are not able to complete the application online due to a disability or system problem, please contact the Office of Human Resources.

Legal Notices:

AA/EO Statement
The University of Wisconsin Oshkosh (UWO) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. We strongly encourage women, minorities, people with disabilities and veterans to apply. UWO, in compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status.

DEI Statement
Diversity drives innovation, creativity, and progress. At the University of Wisconsin Oshkosh, the culture, identities, life experiences, unique abilities, and talents of every individual contribute to the foundation of our success. Creating and maintaining an inclusive and equitable environment is of paramount importance to us. This pursuit prepares all of us to be global citizens who will contribute to the betterment of the world. We are committed to a university culture that provides everyone with the opportunity to thrive.

Reasonable Accommodations
UWO provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact or 920-424-1166. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials
UWO is a state agency and subject to Wisconsin's Open Records Law. UWO will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin's Open Records law. In certain circumstances, the identities of "final candidates" and/or the identity of the appointed applicant must be revealed upon request.

CBC & Reference Check Policy
All candidates for employment are subject to a pre-employment screening which includes a criminal background check, work authorization, and verification of education. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

Work Authorization
The University of Wisconsin Oshkosh does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

Annual Security and Fire Safety Report (Clery Act)
For the UWO Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see, or call UWO Police Department, at (920) 424-1212 for a paper copy.


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Equal Opportunity and Affirmative Action Employer

All candidates for employment are subject to a pre-employment screening which includes a criminal background check, work authorization, and verification of education. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

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Reasonable Accommodations

The University of Wisconsin Oshkosh is committed to the full inclusion of all qualified individuals. As part of this commitment, UW Oshkosh will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Office of Human Resources, Equal Opportunity, Equity & Affirmative Action, (920) 424-1166 or