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Family Resource Specialist

Apply now Job no: 501144
Work type: Full-time
Location: Head Start Oshkosh & Fox Cities Sites
Categories: Non-Instructional Academic Staff

Official Title: Family Resource Specialist
Business Title: Head Start Recruitment & Enrollment Program Assistant
Employment Class: Non Instructional Academic Staff
FTE: 1.0
Compensation: $47,000 - $55,000
FLSA Status: Exempt
Terms of Employment: Fixed Term Terminal
Position Summary: Primary responsibility is to implement the ERSEA, (Eligibility, Recruitment, Selection, Enrollment and Attendance) protocols, ensuring the agency complies with all regulations per applicable Performance Standards and maintains full enrollment. Additionally, the role requires program data input, creation of reports and supporting the full use of the Child Plus data system, by all content areas. 

A.  Coordination of eligibility, recruitment, selection, enrollment and attendance policy development, protocols, and monitoring.  

A1.  Determine eligibility with full understanding of requirements including income guidelines, public assistance, foster care, and homelessness. Develop family applications to ensure collection of necessary information.  Verify eligibility by reviewing documentation. Monitor Family Resource Specialists' progress on child applications and provide the necessary follow up on applications. Keep Associate Director of PFCE informed of progress and concerns.  Provide training on ERSEA and eligibility to program leaders, Policy Council and Board of Advisors and retain records of completion.

A2. Develops and implements an annual marketing and recruitment plan that is designed to actively inform all families with Head Start eligible children within the recruitment area through a variety of methods including brochure development, outreach events, community networking, participation in community events, coordinating with local public schools, connection to other public service agencies. Develop and maintain community relationships to ensure UW Oshkosh Head Start is a viable referral point for community programs, agencies and school districts. Plan formal registration periods at Head Start sites and participate in most. Monitor Family Resource Specialists attendance at outreach opportunities.

A3.  Selection criteria reviewed annually utilizing community assessment, PIR and self-assessment to identify trends and/or changes in community that impact the children and families we serve, and recommendations provided to leadership.  Once approved by leadership, present and attain Policy Council and Board of Advisor approval for selection criteria annually.  Manage waitlist by service area and enroll as vacancies occur. Coordinate application screening for fall enrollment.

A4. Ensure all funded slots for the program are filled in a timely manner. Support families in the enrollment process to ensure understanding and transition to site/classroom. Monitor timely start of children once enrolled.

A5.  Attendance records reviewed monthly for completion including absence reasons.  Make updates to individual children’s attendance in Child Plus for attendance variations once approved. 


  B.    Provision of technical support for Child Plus data system and generation of reports  

B1.  Serve as the Child Plus Administrator.  Assign new staff username and passwords, field questions and troubleshoot issues in Child Plus, roll over and set up for the new program year, create accurate classes and staff assignments as changes occur.  

B2.  Enter application information into Child Plus.

B3.  Monitor data entry in Child Plus with use of reports. 

B4.  Compile monthly ERSEA report for the Policy Council & Board of Advisors to include enrollment, recruitment activities, attendance, absence reasons. 

B5.  Support program staff understanding and efficient use of Child Plus reports, resources, and data.    

C.  Maintain student records in accordance with State and Federal standards while ensuring security of data.  

C1.  Coordinate new child files annually.  Maintain an organized system of child files. Expunge child files as described in records retention policy and coordinate appropriate disposal. 

C2.  Oversee student and family record policies and implementation including responding to subpoena and other record requests (including social security letters and tax letters).

C3.  Work closely with other department managers, especially Health Services, PFCE, and ECC’s as they relate to record keeping and child data updates.

D.  Provide administrative support and input data as requested by content areas.

D1.   Support departments as assigned to ensure data entry, paperwork completion, file organization, and other administrative work.

D2.  Social Media administration, specifically program’s Facebook 

D3.  Coordinate completion and submission of PIR report annually by due date.

D4.  Contribute to the Community Assessment and Self-Assessment annually.


  1. Minimum of AA in Social Work, Human Services, Early Childhood or related field

  2. Experience working with young children and their families

  3. Ability to prioritize workload to meet the needs of multiple areas of responsibility.

  4. Experience handling information and records with discretion and to maintain strict confidentiality.

  5. Proficient in the use of computers, including Microsoft Office software applications (ie, Excel, Word, etc) calendaring, or other software applications.

  6. Valid State of Wisconsin driver’s license

  7. Ability to successfully complete Wisconsin criminal background check. 

  1. Bachelor’s degree in a related field (Early Childhood, Social Work, Human Development, etc)

  2. Knowledge of and at least 3 years prior experience in Head Start and implementing the Head Start Performance Standards specific to Eligibility, Recruitment, Selection, Enrollment, and Attendance. 

  3. Knowledge of and at least three years' experience using a participant data system (like Child Plus)

  4. Familiarity with ethnic background and heritage of families in the program.    Awareness of and sensitivity to cultural issues and local community practices.

To Apply:

Applicants must submit the following documents using the online application:

For questions regarding your application and additional options to apply, contact Human Resources at or 920-424-1166.

Application Deadline:

TO ENSURE CONSIDERATION: Applications received by June 25, 2024, are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. Application materials will be evaluated, and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete and/or late application materials may not receive consideration.

If you have questions regarding this recruitment, or if you are not able to complete the application online due to a disability or system problem, please contact the Office of Human Resources.

Legal Notices:

AA/EO Statement
The University of Wisconsin Oshkosh (UWO) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. We strongly encourage women, minorities, people with disabilities and veterans to apply. UWO, in compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status.

DEI Statement
Diversity drives innovation, creativity, and progress. At the University of Wisconsin Oshkosh, the culture, identities, life experiences, unique abilities, and talents of every individual contribute to the foundation of our success. Creating and maintaining an inclusive and equitable environment is of paramount importance to us. This pursuit prepares all of us to be global citizens who will contribute to the betterment of the world. We are committed to a university culture that provides everyone with the opportunity to thrive.

Reasonable Accommodations
UWO provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact or 920-424-1166. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials
UWO is a State agency and subject to Wisconsin's Open Records Law. UWO will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin's Open Records law. In certain circumstances, the identities of "final candidates" and/or the identity of the appointed applicant must be revealed upon request.

CBC & Reference Check Policy
All candidates for employment are subject to a pre-employment screening which includes a criminal background check, work authorization, and verification of education. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

Work Authorization
The University of Wisconsin Oshkosh does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

Annual Security and Fire Safety Report (Clery Act)
For the UWO Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see, or call UWO Police Department, at (920) 424-1212 for a paper copy.


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Equal Opportunity and Affirmative Action Employer

All candidates for employment are subject to a pre-employment screening which includes a criminal background check, work authorization, and verification of education. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

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Reasonable Accommodations

The University of Wisconsin Oshkosh is committed to the full inclusion of all qualified individuals. As part of this commitment, UW Oshkosh will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Office of Human Resources, Equal Opportunity, Equity & Affirmative Action, (920) 424-1166 or