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Outreach Specialist

Apply now Job no: 500028
Work type: Full-time
Location: Oshkosh Campus
Categories: Non-Instructional Academic Staff

Official Title: Outreach Specialist
Business Title: Outreach Specialist
Employment Class: Academic Staff
FTE: 1.0
Compensation: $40,000 - $45,000
FLSA Status: Exempt
Terms of Employment: Annual, Fixed-term terminal
Position Summary:

This full-time position, located in Oshkosh, requires entering data into a Learning Management System (LMS), performing registration management tasks, writing and sending LMS-related correspondence and reports, communicating with state-wide agency staff, assisting with web design and publishing, and helping to maintain and revise online courses. This position requires a high degree of accuracy, excellent critical thinking skills, attention to detail, the ability to work well in a team environment, and being a self-initiator.

The Outreach Specialist delivers and assists with planning outreach program activities, strengthens partnerships, ensures adherence to policy, and assists with program administration to promote stable and productive relationships between the university and local community. Strives to expand and ensure access to programs, facilities, and educational services to diverse audiences. May assist with tracking and managing the outreach program budget.

UW Oshkosh provides a competitive benefits package for all benefit-eligible positions. Click here for more details.

Responsibilities
  • Identifies, promotes, and maintains external partnerships to support the outreach program
  • Schedules and secures resources and communicates logistics in support of an outreach program
  • Delivers outreach program content and materials to community members
  • Researches, develops, and facilitates outreach program content and materials
  • Develops and evaluates curriculum and programs and provides recommendations for improvement
  • May assist with the monitoring of outreach program budget spending
  • Leads the implementation of programs, policies, and procedures through oversight of day-to-day activities for program staff and student and community volunteers

40% Enter and Retrieve Data for Workshops

  1. Course and Class Maintenance, Registration Management
    1. Enter data for workshops using Pathlore LMS software
    2. Verify workshop information including topic, site, trainer, date, and time
    3. Enter registration and completion transactions into Pathlore LMS software
  2. Correspondence and Communication
    1. Assist in proofing printed and electronic materials generated by Pathlore LMS software
    2. Modify and revise correspondence to adhere to database parameters
    3. Develop, generate and send correspondence
    4. Answer inquiries about workshops
    5. File correspondence and registrations
    6. Provide technical and customer support to LMS users
  3. Troubleshooting
    1. Recognize discrepancies, problems, and errors to realize where decisions must be made
  4. Reporting
    1. Use Crystal Reports to develop, revise and test reports in conjunction with Pathlore LMS software

25% LMS Maintenance and Administration

  1. Reporting
    1. Use Crystal Reports to develop, revise and test reports in conjunction with Pathlore LMS software
    2. Publish reports to the web
  2. Online Courses
    1. Assist in publishing online course via Pathlore LMS
    2. Maintain and revise online courses
  3. LMS Database
    1. Help determine the need for database modifications at the system level
    2. Assist in maintaining the structure of the Pathlore LMS database and security using the Pathlore Database Utility
  4. Troubleshooting
    1. Troubleshoot issues and resolve problems in a timely matter

 15% Provide purchasing support for CCDET

  1. Upon receipt of approved purchase request, order items from numerous online ordering websites.
  2. Reconcile and reallocate monthly P-card and Staples purchases.
  3. Maintain accurate purchasing records.
  4. Maintain and update the office’s inventory of supplies.

5% Back-up Help for Nelnet System (online purchasing system).

  1. When needed in a back-up capacity only, provide the following:
    1. Create and/or update Nelnet store webpages.
    2. Use HTML coding for webpage text.
    3. Oversee fulfillment of purchases and refunds.
    4. Create reports to control account balances.
    5. Assist customers by phone or email with purchasing/processing of orders.

5% Back-up Help for Qualtrics Survey System

  1. When needed in a back-up capacity only, provide the following:
    1. Create and/or update Qualtrics surveys.
    2. Create reports as needed to meet project needs and requirements.
    3. Consult with Qualtrics Administrator as needed on new projects
    4. Provide technical support through phone and/or email.

10% Build and Maintain Relationships

  1. Attend CCDET All Staff meetings (as scheduled).
  2. Maintain a working knowledge of CCDET projects.
  3. Serve as a resource for other CCDET staff as well as partner staff, as needed.
  4. Maintain positive working relationship with all funding sources.
  5. Additional duties as assigned.
Qualifications  
Required:
  • Bachelor's degree
  • Working knowledge of database functions
  • Excellent written and verbal communication skills
  • Strong customer service skills
  • Excellent computer skills, including MS Office products
  • High level of problem solving and decision making
  • High level of critical thinking skills
  • Proofreading skills, including recognizing discrepancies, problems, and errors
  • Proven ability to work independently and in a team environment
  • Demonstrated commitment to diversity, equity, and inclusion
Preferred:
  • Experience working with Pathlore Learning Management System
  • Experience using Crystal Reports
  • Familiarity with HTML, and web design and publishing
To Apply:

Applicants must submit the following documents using the online application:

Cover letter, resume, contact information for three professional references, and answers to written assessment

Finalist(s) will be required to provide contact information for their current or most recent supervisor.

For questions regarding your application and additional options to apply, contact Human Resources at recruitment@uwosh.edu or 920-424-1166.

Application Deadline:

TO ENSURE CONSIDERATION: Applications received by 4:30 pm on Thursday, May 5, 2022 are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. Application materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete and/or late application materials may not receive consideration.

If you have questions regarding this recruitment, or if you are not able to complete the application online due to a disability or system problem, please contact the Office of Human Resources.

Legal Notices:

AA/EO Statement
The University of Wisconsin Oshkosh (UWO) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. We strongly encourage women, minorities, people with disabilities and veterans to apply. UWO, in compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status.

DEI Statement
Diversity drives innovation, creativity, and progress. At the University of Wisconsin Oshkosh, the culture, identities, life experiences, unique abilities, and talents of every individual contribute to the foundation of our success. Creating and maintaining an inclusive and equitable environment is of paramount importance to us. This pursuit prepares all of us to be global citizens who will contribute to the betterment of the world. We are committed to a university culture that provides everyone with the opportunity to thrive.

Reasonable Accommodations
UWO provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact afaction@uwosh.edu or 920-424-1166. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials
UWO is a State agency and subject to Wisconsin's Open Records Law. UWO will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin's Open Records law. In certain circumstances, the identities of "final candidates" and/or the identity of the appointed applicant must be revealed upon request.

CBC & Reference Check Policy
All candidates for employment are subject to a pre-employment screening which includes a criminal background check, work authorization, and verification of education. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

Work Authorization
The University of Wisconsin Oshkosh does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

Annual Security and Fire Safety Report (Clery Act)
For the UWO Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see https://uwosh.edu/police/, or call UWO Police Department, at (920) 424-1212 for a paper copy.

 

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Equal Opportunity and Affirmative Action Employer

All candidates for employment are subject to a pre-employment screening which includes a criminal background check, work authorization, and verification of education. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

Contact Us

recruitment@uwosh.edu
920-424-1166

Reasonable Accommodations

The University of Wisconsin Oshkosh is committed to the full inclusion of all qualified individuals. As part of this commitment, UW Oshkosh will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Office of Human Resources, Equal Opportunity, Equity & Affirmative Action, (920) 424-1166 or afaction@uwosh.edu.