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Operations Manager

Apply now Job no: 498801
Work type: Full-time
Location: Oshkosh Campus
Categories: Non-Instructional Academic Staff

Official Title: Customer Service Manager
Business Title: Operations Manager
Employment Class: Non-Instructional Academic Staff
FTE: 1.0
Compensation: $40,200 - $42,700, depending on experience
FLSA Status: Exempt
Terms of Employment: 12-month, annual, fixed-term renewable
Position Summary:

This position is responsible for the overall building and event support of Reeve Memorial Union and Blackhawk Commons. This position works collaboratively with Reservations, Audiovisual/IT, University Dining, Custodial Services and supervises a team of student employees. Primary work shift is 7:45 am – 4:30 pm, Monday – Friday. Some evening and weekend hours may be required. This position has 24-hour responsibility to respond to the needs of the operation and reports to the Associate Director for Operations. Oversees customer services and/or retail programs and operations including the implementation of operational procedures and proper staffing to ensure effective customer service and achievement of overall unit goals.

Demonstrates an active, intentional, and ongoing engagement with diversity – in people, projects and communities; recognizes, understands and appreciates the culturally different ways in which others express themselves; treats others with dignity, respect and consideration; works to create work environments that are experienced as safe by all; is curious about and open to others’ ideas.

UW Oshkosh provides a competitive benefits package for all benefit-eligible positions. Click here for more details.

Responsibilities
  • Directs and audits customer services to ensure customer service objectives are met
  • Implements operational procedures, methods, and policies to achieve established goals, meet compliance requirements, and ensure effective service
  • Develops and schedules unit operational work plans
  • Provides operational and strategic guidance to staff
  • Identifies, develops, and facilitates staff training opportunities
  • Create and monitor the unit operating budget and approve expenditures

Position tasks:

25%  Building and General Maintenance

  • Serve as department liaison with Custodial Services to:
    • ensure comprehensive building maintenance and cleaning schedule.
    • communicate staffing needs, cleaning and general maintenance methods and materials, planning for daily, routine, deep and periodic tasks.
    • communicate regularly and address issues, questions, and concerns.
  • Routinely inspect buildings to determine custodial and maintenance needs.
  • Work with University Dining to ensure custodial care is provided as outlined in the contract.
  • Evaluate reported issues and process work orders for special custodial needs, equipment parts/repair, minor facility repair, and grounds work.
  • Develop and maintain building equipment inventory and reference manuals.
  • Monitor, review and work within limits of departmental budget when ordering supplies or requesting services.
  • Direct and oversee the procurement of janitorial equipment and supplies; maintain supply inventories.
  • Work with supervisor on the development of appropriate portions of the Reeve Memorial Union and Blackhawk Commons budgets.

20%  Supervision

  • Interview, hire, train and evaluate members for the Student Operations Team.
  • Provide daily supervision of staff by providing necessary resources for job success, verifying work, and addressing concerns.
  • Develop and foster work environment focused on teamwork, inclusivity, respect, and accountability.   
  • Create and maintain work schedules and assign work duties.
  • Maintain employee records including time reporting, attendance, disciplinary measures and performance reviews. 
  • Address concerns and counsel employees on unsatisfactory performance.

25%  Event Management and Support

  • Determine staffing requirements, event needs, and coordinate setup and support for routine and complex events and activities within Reeve Union and Blackhawk Commons.
  • Ensure timely and appropriate event set ups, tear downs, and clean ups utilizing building equipment, furniture, and resources. Verify for accurate completion.
  • Participate in meetings and coordinate with Reservations, Catering, Audiovisual and event sponsors to determine and ensure appropriate needs are met.
  • Maintain continual communication with Reservations, Audiovisual and supervisor to stay informed and meet unique or changing event needs.
  • Coordinate schedules of student operations team to meet facility and event set up needs.
  • Develop, communicate, and verify work for routine, periodic and event tasks. Fill in as needed to complete tasks.
  • Utilize reservation system to obtain reports, add/update reservations and verify inventory.
  • Serve as Building Staff as needed for large/special events.

20%  Building Operations & Customer Service  

  • Serve as contact/management representative to facility guests in a professional and positive manner.
  • Meet with customers utilizing meeting/event space to address any concerns with customer focused approach.
  • Communicate and enforce building, University and State policies.  Address safety concerns.
  • Assist in developing plans to purchase/relocate furniture, equipment and other facility resources to better meet needs of the organization and customers.
  • Coordinate vendor service/repair as needed utilizing University procedures.
  • Respond to emergencies: facilitate evacuation, communicate with emergency personnel and provide other necessary support.          

  5%  Workplace Health and Safety

  • Serve as department liaison with Risk and Safety to coordinate health and safety instruction, determine and provide personal protective equipment, review workplace health and safety expectations and verify required employee training was complete.
  • Investigate workplace accidents in a timely manner and complete necessary reports.  
  • Assist in planning for and addressing emergencies, support emergency personnel.
  • Follow and enforce health and safety rules; attend safety meetings and training sessions when requested.

5%    Miscellaneous

  • Promote teamwork and efficiency.
  • Actively participate in daily operation of Reeve Union and Blackhawk Commons.
  • Facilitate staff development through training and career related opportunities.
  • Participate in the development of facility related building policies and procedures.
  • Participate in department trainings, retreats and meetings that support the mission of Reeve Union and University Dining; participate in University committees as time permits.
  • Work cooperatively with other campus custodial, event, maintenance, and safety personnel.
  • Other duties as assigned.

 

Qualifications  
Required:
  1. Demonstrated commitment to diversity, equity, and inclusion
  2. Bachelor’s degree from an accredited university
  3. Awareness of functions related to managing operations of multi-use facility
  4. Basic knowledge of budget development, management, and procurement
  5. Effective customer service skills
  6. Clear and concise written and verbal communication to disseminate information in meetings, reports, procedure resources, and correspondence
  7. Perform tasks requiring climbing, reaching, standing, lifting (up to 50 lbs), bending, stooping, kneeling, and walking considerable distances with or without reasonable accommodation
  8. Must have or be able to obtain a valid Wisconsin driver license 
Preferred:
  1. Supervision experience
  2. Three years experience in operations and/or conference/event management services
  3. Demonstrated experience organizing and managing multiple tasks and responsibilities simultaneously
  4. Experience with budget development, management, and procurement
  5. Knowledge and experience with furniture and equipment used to support facility operations, meetings and special events
  6. Knowledge of emergency procedures, occupational hazards, safety concerns and procedures to mitigate harm
  7. Experience with event management software
  8. Basic knowledge of recordkeeping and inventory practices and procedures
To Apply:

Applicants must submit the following documents using the online application: Cover letter, resume, and contact information for three (3) current, professional references.

For questions regarding your application and additional options to apply, contact Human Resources at recruitment@uwosh.edu or 920-424-1166.

Application Deadline:

TO ENSURE CONSIDERATION: Applications received by November 15, 2021, are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. Application materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete and/or late application materials may not receive consideration.

If you have questions regarding this recruitment, or if you are not able to complete the application online due to a disability or system problem, please contact the Office of Human Resources.

Legal Notices:

AA/EO Statement
The University of Wisconsin Oshkosh (UWO) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. We strongly encourage women, minorities, people with disabilities and veterans to apply. UWO, in compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status.

DEI Statement
Diversity drives innovation, creativity, and progress. At the University of Wisconsin Oshkosh, the culture, identities, life experiences, unique abilities, and talents of every individual contribute to the foundation of our success. Creating and maintaining an inclusive and equitable environment is of paramount importance to us. This pursuit prepares all of us to be global citizens who will contribute to the betterment of the world. We are committed to a university culture that provides everyone with the opportunity to thrive.

Reasonable Accommodations
UWO provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact afaction@uwosh.edu or 920-424-1166. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials
UWO is a State agency and subject to Wisconsin's Open Records Law. UWO will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin's Open Records law. In certain circumstances, the identities of "final candidates" and/or the identity of the appointed applicant must be revealed upon request.

CBC & Reference Check Policy
All candidates for employment are subject to a pre-employment screening which includes a criminal background check, work authorization, and verification of education. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

Work Authorization
The University of Wisconsin Oshkosh does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

Annual Security and Fire Safety Report (Clery Act)
For the UWO Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see https://uwosh.edu/police/, or call UWO Police Department, at (920) 424-1212 for a paper copy.

 

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Equal Opportunity and Affirmative Action Employer

All candidates for employment are subject to a pre-employment screening which includes a criminal background check, work authorization, and verification of education. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

Contact Us

recruitment@uwosh.edu
920-424-1166

Reasonable Accommodations

The University of Wisconsin Oshkosh is committed to the full inclusion of all qualified individuals. As part of this commitment, UW Oshkosh will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Office of Human Resources, Equal Opportunity, Equity & Affirmative Action, (920) 424-1166 or afaction@uwosh.edu.