||Student Services Specialist
||Non Instructional Academic Staff
||$32,744 to $38,000
||Exempt/non-exempt, depending on salary
|Terms of Employment:
||12-month, fixed term renewable
||The counselor will serve as a University ambassador and liaison with prospective students, parents/families, high school staff and other community members throughout the state and region. A focus of this position will be to provide prospective students with seamless and positive enrollment experience.
35% 1. Serve as a consistent point of contact and resource for designated prospective students as they move through the inquiry, application, admission and enrollment process for all three campuses of UW Oshkosh. Utilize a wide variety of tools and modes of communication deemed most appropriate and effective given demographics and stage in process. Build strong rapport with prospective students, family and other constituents working with and supporting the student, responding to all inquiries in a professional and timely manner, and assist with meeting university enrollment goals.
35% 2. Proactively reach out to prospective students throughout their college search, application and enrollment processes. Accurately document, track and report on all contact and communication with prospective students, family and other constituents working with students
15% 3. Maintain a high level of knowledge regarding processes, programs and services on all three campuses that are important to the successful recruitment and retention of students throughout the inquiry, application, admission and enrollment processes. Work collaboratively across the UW Oshkosh community to ensure a seamless and positive application, admission and enrollment process for students.
10% 4. Work collaboratively with all Admissions Office staff in the execution of duties to ensure continuity of experience and information sharing as well as an understanding of recruitment processes, policies and procedures.
5% 5. Assist with other projects and department responsibilities as necessary, based on skill set and office needs.
• Bachelor’s degree
• Demonstrated commitment to equity, diversity, and inclusion
• Proven skills in meeting deadlines and reaching individual and organizational goals
• Strong decision making and problem-solving skills
• Demonstrated understanding in utilization of student information or other database management systems
• Excellent written, verbal, active listening and organizational skills
• Ability to successfully work both in teams and individually
• Master’s degree
• Professional experience working in higher education, admissions and recruitment or enrollment management
• Experience using a customer relationship management (CRM) system
• Experience using a student information system
Applicants must submit the following documents using the online application:
Cover letter, resume, and 3 professional references
For questions regarding your application and additional options to apply, contact Human Resources at email@example.com or 920-424-1166.
The University of Wisconsin System is engaged in a Title and Total Compensation (TTC) project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change in Spring 2020. Job duties and responsibilities will remain the same. For more information please visit: wisconsin.edu/ohrwd/title-and-total-compensation-study/.
TO ENSURE CONSIDERATION: Applications received by December 27, 2020 are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. Application materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete and/or late application materials may not receive consideration.
If you have questions regarding this recruitment, or if you are not able to complete the application online due to a disability or system problem, please contact the Office of Human Resources.
The University of Wisconsin Oshkosh (UWO) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. We strongly encourage women, minorities, people with disabilities and veterans to apply. UWO, in compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status.
UWO provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact firstname.lastname@example.org or 920-424-1166. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.
Confidentiality of Applicant Materials
UWO is a State agency and subject to Wisconsin's Open Records Law. UWO will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin's Open Records law. In certain circumstances, the identities of "final candidates" and/or the identity of the appointed applicant must be revealed upon request.
CBC & Reference Check Policy
All candidates for employment are subject to a pre-employment screening which includes a criminal background check, work authorization, and verification of education. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.
The University of Wisconsin Oshkosh does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.
Annual Security and Fire Safety Report (Clery Act)
For the UWO Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see https://uwosh.edu/police/, or call UWOâ€™s Police Department, at (920) 424-1212 for a paper copy.
Campus Security Authority (Clery Act)
This position is a designated Campus Security Authority and is obligated under the Clery Act to notify the Dispatch Supervisor/Records Custodian at the UW Oshkosh Police Department of alleged Clery Crimes that have been reported to them or alleged Clery Crimes that they have directly witnessed.