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Residence Life Receptionist

Apply now Job no: 497393
Work type: Full-time
Location: Oshkosh Campus
Categories: University Staff

Working Title: Residence Life Receptionist
Official Title: University Services Associate I
Employment Class: University Staff
FTE: 1.0
Compensation: $13.19-14.85/Hour
Terms of Employment: Continuous
Position Summary:

This position is responsible for maintaining front desk receptionist operations and aiding in various office clerical duties and reports to the Associate Director of Residence Life - Management Services and Programs. This position also performs or assists with special duties and projects throughout the year and during the summer as needed. The qualified candidate will work both independently and as a team member to ensure a wide range of deadlines are met. Strong communication, organizational and priority setting skills, and the ability to work well with the public and staff is essential. This position serves as a department and campus resource.

Standard work hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. Hours may be adjusted during academic break periods. Additional hours will be required during Labor Day weekend and may also be required for opening of Spring semester.

A. Serve as the initial point of contact for the Department of Residence Life

1.     Greet the public by presenting self in a manner both physically and verbally appropriate as a representative of the Department of Residence Life; 

2.	Act as a resource person in answering inquiries or referring individual to appropriate person or department; maintain a strong working knowledge of department policies, procedures, and important dates.

3.	Answer and screen incoming phone calls as well as evaluating requests for information, responding to requests, referring requests to the appropriate individual or offices, taking and relaying clear, complete messages. 

4.	Manage the departmental email account ( including responding to messages; copying correspondence into StarRez; forwarding messages to the appropriate individuals for response; and providing timely communication.  

5.	Exercise confidentiality, discretion, care, and exceptional customer service in all dealings with students, parents, families, external customers, and campus partners.  

B. Provide general office support functions.

1.     Coordinate all aspects of the department's room reservation process including management of small meeting rooms in the office suite, reviewing all Room Reservation requests in MyUWO Portal or other centralized system for residence hall spaces, coordinating room use with hall staff, verifying room requests, providing follow up information to requesters, and ensuring accurate room reservation records.

2.	Operate office machines, including copiers, computers, fax machines, credit card machines, and cash registers. 

3.	Perform various clerical duties including photocopying, filing, distributing posters and resident mailings to office hall mailboxes, assisting with large mailings and assisting with miscellaneous clerical tasks periodically. 

4.	Assist in special and general department projects as needed. 
C. Miscellaneous

1.     Serve on various Department of Residence Life committees and participate in regular staff meetings.

2.	Review and provide suggestions on forms and processes to develop efficiencies and improve the end user experience.

3.	Participate in webinars, e-learning, campus professional development, and occasional travel to conferences and meetings to improve working knowledge of best practices in university housing and customer service.   

4.	Assist in special and general department projects as needed

5.	Other duties as assigned by the supervisor or Director, Associate Directors, and Coordinators. 
Required: 1. Effective oral and written communication skills to communicate, interact, establish, and maintain relationships with a diverse community of internal stakeholders and external stakeholds, including students, parents, and families, through in person interactions, written correspondence, and via the internet.

2. Strong communication skills that are clear, effective, and sensitive, whether it be in person or by telephone or in writing.

3. Demonstrated experience providing exceptional customer service to people, in positive, negative, or crisis modes, and acting as a resource.

4. Basic computer skills to prepare documentation; perform data entry and retrieval utilizing word processing (e.g. MS Word), spreadsheet software (e.g. MS Excel).

5. Demonstrated experience working independently, planning and organizing complex tasks, problem solving, establishing priorities and completing multiple concurrent tasks.

6. Demonstrated experience in maintaining confidentiality integral to an individual's right to privacy and use of discretion in responding to confidential matters.
Preferred: 1. Knowledge of web content management systems (e.g. WordPress).

2. Knowledge of calendar applications (e.g. Google Calendar).

3. Previous experience with college or university housing.

4. Previous experience with StarRez or other housing information system (e.g. RMS, CBord, eRezLife).

5. Previous experience with student information systems (e.g. PeopleSoft).

6. Knowledge of Buckley, FERPA, and HIPAA policies and restrictions.

7. Bachelor's degree.
To Apply:

Applicants must submit the following documents using the online application:

Resume, cover letter and three professional references. 

For questions regarding your application and additional options to apply, contact Human Resources at or 920-424-1166.


The University of Wisconsin System is engaged in a Title and Total Compensation (TTC) project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change in Spring 2020. Job duties and responsibilities will remain the same. For more information please visit:

Application Deadline:

TO ENSURE CONSIDERATION: Applications received by Friday, October 25th are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. Application materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete and/or late application materials may not receive consideration.

If you have questions regarding this recruitment, or if you are not able to complete the application online due to a disability or system problem, please contact the Office of Human Resources.

Legal Notices:

AA/EO Statement
The University of Wisconsin Oshkosh (UWO) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. We strongly encourage women, minorities, people with disabilities and veterans to apply. UWO, in compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status.

Reasonable Accommodations
UWO provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact or 920-424-1166. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials
UWO is a State agency and subject to Wisconsin's Open Records Law. UWO will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin's Open Records law. In certain circumstances, the identities of "final candidates" and/or the identity of the appointed applicant must be revealed upon request.

CBC & Reference Check Policy
All candidates for employment are subject to a pre-employment screening which includes a criminal background check, work authorization, and verification of education. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

Work Authorization
The University of Wisconsin Oshkosh does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

Annual Security and Fire Safety Report (Clery Act)
For the UWO Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see, or call UWO’s Police Department, at (920) 424-1212 for a paper copy.

Clery Act Reporting

This position is a designated Campus Security Authority and is obligated under the Clery Act to notify the Dispatch Supervisor/Records Custodian at the UW Oshkosh Police Department of alleged Clery Crimes that have been reported to them or alleged Clery Crimes that they have directly witnessed.


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Equal Opportunity and Affirmative Action Employer

All candidates for employment are subject to a pre-employment screening which includes a criminal background check, work authorization, and verification of education. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

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Reasonable Accommodations

The University of Wisconsin Oshkosh is committed to the full inclusion of all qualified individuals. As part of this commitment, UW Oshkosh will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Office of Human Resources, Equal Opportunity, Equity & Affirmative Action, (920) 424-1166 or