30% Strategic Administration of Operations
1. Serve as University Licensing Director. Monitor the Licensing program and work with administrators to protect the University’s licenses and trademarks.
2. Oversee all operational policies including business hours, opening and closings, retail pricing, refunds, store credits, exchanges, staffing, point of sale/cash register systems, etc.
3. Review and monitor cash handling; accounting; and record keeping procedures and revise as necessary.
4. Work with staff to ascertain that all operational procedures including receipt, inspection, pricing, stocking and sales of all merchandise are handled correctly.
5. Supervise the procurement of all store supplies and equipment, including capital equipment; point of sale equipment; computer system hardware and programs
6. Increase program development of specialty programs including: textbook reservations, textbook rental, textbook grant and scholarship programs, charging of required course materials to student accounts, web sales, special orders, and commencement related programs.
7. Organize and supervise annual physical inventory of all departments.
8. Direct activities regarding the storewide computerized Point of Sale Systems which integrates the General Merchandise, Accounts Payable/Receivable, Financial Aid, Debit/Gift Card and Departmental Charge Packages.
9. Analyze and monitor the need for technology, updated software and hardware for all aspects of the operation & personnel.
25% Supervision of Personnel
1. Determine staffing levels for all operations.
2. Develop and maintain position descriptions.
3. Interview, select and hire all permanent staff by developing search and screen committees and with input of Bookstore and campus staff.
4. Train and orient new employees or oversee the process.
5. Perform annual and probationary employee evaluations of full-time staff.
6. Administer corrective counseling and discipline, as needed.
7. Conduct regular management and all staff meetings including teambuilding strategies.
8. Ensure all communication is shared with management staff, full-time staff and student staff as necessary for them to perform their jobs.
9. Determine and oversee effective Inclusive Excellence goals and implementation.
10. Actively participate and monitor staff involvement in Store and University-wide Inclusive Excellence activities and programs.
15% Procurement and Resale of Merchandise
1. Maintain strict inventory controls.
2. Establish and monitor open-to-buy and inventory targets for each department.
3. Develop and enforce policies regarding merchandise procurement, pricing, returns and distribution (sales) for all departments including markdown of merchandise.
4. Supervise the daily and end of term buybacks; textbook rental program; textbook reservation and pre-pay programs.
5. Determine all non-book merchandise sources for stores being mindful of cost savings available from buying groups.
6. Meet with outside vendors to purchase items for resale in areas directly responsible for including purchasing of Fair Trade and sustainable product lines within appropriate areas.
7. Oversee the selection and ordering of all Supply and Electronic merchandise.
8. Select, monitor and maintain all General Merchandise items available on the website and at the stadium.
9. Coordinate and execute the purchase of merchandise for specialized events or programs sponsored by student, academic, or departmental groups.
10. Meet with outside vendors to coordinate all textbook related programs.
11. Keep abreast of industry trends and developments, especially new technologies involving textbook and course materials.
10% Financial Planning and Budgetary Management
1. Prepare, administer, monitor and revise the annual budget, 5-year budget, and the 10-year capital budget.
2. Review and monitor financial data from WISER and other accounting reports.
3. Execute the payment of all invoices for stores and items for resale purchases.
4. Supervise the daily fiscal operations and preparation of all accounting reports.
5. Plan and budget for technological enhancements.
10% Merchandising and Marketing
1. Approve the physical layout of each department within all stores to ensure a customer friendly and profitable environment.
2. Review and implement a comprehensive marketing plan and promotional activities for all stores.
3. Direct the work of the Marketing Coordinator/Website Manager.
4. Oversee the development and maintenance of the website and e-commerce solution
1. Understand the operation of each of the Booklog retail store management system.
2. Have working knowledge of specific University based software such as WISER and HRS.
3. Be familiar with social media and how they can be used effectively for marketing purposes.
4. Utilize the Microsoft Office programs to correspond, make presentations, develop reports and analyze information.
5% Public Relations
1. Assist in the development of instruments to assess the needs of students and other campus groups or departments.
2. Handle inquiries, suggestions, and complaints regarding operations and policies.
3. Communicate with faculty, staff and students as necessary.
4. Supervise the communication of textbook adoption procedures, deadlines and problems to faculty, staff and administration.
5. Participate in University committees and events.
6. Represent the University at select national, regional and state meetings