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Director, University Books & More

Apply now Job no: 498153
Work type: Full-time
Location: Oshkosh, Fox Cities, and Fond du Lac Campuses
Categories: Non-Instructional Academic Staff

Working Title: Director, University Books & More
Official Title: Dir Aux Oper/M
Employment Class: Limited
FTE: 1.0
Compensation: $67,000 - $72,000, depending on qualifications and experience
FLSA Status: Exempt
Terms of Employment: 12-month, annual
Position Summary: Responsibilities include: development and administration of operational policies and procedures; supervision of employees; prepare, oversee, and implement the annual budget for all stores; purchase all clothing, gift and card merchandise; oversee the purchase of textbooks, sundries, supplies and electronics, general books, and greeting cards; establish and oversee the merchandising and marketing programs for all stores; has working knowledge of every department within all the stores; provide leadership that is flexible and collaborative when dealing with staff, campus and community groups; leadership that is flexible and collaborative when dealing with staff, campus and community groups; and provide opportunities for the development of all employees. This position supervises a staff of 9.5 FTE; 2-10 Limited Term Employees; and up to 35 students.

30% Strategic Administration of Operations

1. Serve as University Licensing Director. Monitor the Licensing program and work with administrators to protect the University’s licenses and trademarks.

2. Oversee all operational policies including business hours, opening and closings, retail pricing, refunds, store credits, exchanges, staffing, point of sale/cash register systems, etc.

3. Review and monitor cash handling; accounting; and record keeping procedures and revise as necessary.

4. Work with staff to ascertain that all operational procedures including receipt, inspection, pricing, stocking and sales of all merchandise are handled correctly.

5. Supervise the procurement of all store supplies and equipment, including capital equipment; point of sale equipment; computer system hardware and programs

6. Increase program development of specialty programs including: textbook reservations, textbook rental, textbook grant and scholarship programs, charging of required course materials to student accounts, web sales, special orders, and commencement related programs.

7. Organize and supervise annual physical inventory of all departments.

8. Direct activities regarding the storewide computerized Point of Sale Systems which integrates the General Merchandise, Accounts Payable/Receivable, Financial Aid, Debit/Gift Card and Departmental Charge Packages.

9. Analyze and monitor the need for technology, updated software and hardware for all aspects of the operation & personnel.

25% Supervision of Personnel

1. Determine staffing levels for all operations.

2. Develop and maintain position descriptions.

3. Interview, select and hire all permanent staff by developing search and screen committees and with input of Bookstore and campus staff.

4. Train and orient new employees or oversee the process.

5. Perform annual and probationary employee evaluations of full-time staff.

6. Administer corrective counseling and discipline, as needed.

7. Conduct regular management and all staff meetings including teambuilding strategies.

8. Ensure all communication is shared with management staff, full-time staff and student staff as necessary for them to perform their jobs.

9. Determine and oversee effective Inclusive Excellence goals and implementation.

10. Actively participate and monitor staff involvement in Store and University-wide Inclusive Excellence activities and programs.

15% Procurement and Resale of Merchandise

1. Maintain strict inventory controls.

2. Establish and monitor open-to-buy and inventory targets for each department.

3. Develop and enforce policies regarding merchandise procurement, pricing, returns and distribution (sales) for all departments including markdown of merchandise.

4. Supervise the daily and end of term buybacks; textbook rental program; textbook reservation and pre-pay programs.

5. Determine all non-book merchandise sources for stores being mindful of cost savings available from buying groups.

6. Meet with outside vendors to purchase items for resale in areas directly responsible for including purchasing of Fair Trade and sustainable product lines within appropriate areas.

7. Oversee the selection and ordering of all Supply and Electronic merchandise.

8. Select, monitor and maintain all General Merchandise items available on the website and at the stadium.

9. Coordinate and execute the purchase of merchandise for specialized events or programs sponsored by student, academic, or departmental groups.

10. Meet with outside vendors to coordinate all textbook related programs.

11. Keep abreast of industry trends and developments, especially new technologies involving textbook and course materials.

10% Financial Planning and Budgetary Management

1. Prepare, administer, monitor and revise the annual budget, 5-year budget, and the 10-year capital budget.

2. Review and monitor financial data from WISER and other accounting reports.

3. Execute the payment of all invoices for stores and items for resale purchases.

4. Supervise the daily fiscal operations and preparation of all accounting reports.

5. Plan and budget for technological enhancements.

10% Merchandising and Marketing

1. Approve the physical layout of each department within all stores to ensure a customer friendly and profitable environment.

2. Review and implement a comprehensive marketing plan and promotional activities for all stores.

3. Direct the work of the Marketing Coordinator/Website Manager.

4. Oversee the development and maintenance of the website and e-commerce solution

5% Technology

1. Understand the operation of each of the Booklog retail store management system.

2. Have working knowledge of specific University based software such as WISER and HRS.

3. Be familiar with social media and how they can be used effectively for marketing purposes.

4. Utilize the Microsoft Office programs to correspond, make presentations, develop reports and analyze information.

5% Public Relations

1. Assist in the development of instruments to assess the needs of students and other campus groups or departments.

2. Handle inquiries, suggestions, and complaints regarding operations and policies.

3. Communicate with faculty, staff and students as necessary.

4. Supervise the communication of textbook adoption procedures, deadlines and problems to faculty, staff and administration.

5. Participate in University committees and events.

6. Represent the University at select national, regional and state meetings



• Bachelor’s Degree
• Knowledge of retail management principles
• Supervisory experience including interviewing, hiring, performance reviews and dismissal of employees as necessary.
• Excellent oral and written communication skills.
• Working knowledge of current technology and marketing techniques.
• Experience in the use of a retail store management system.
• Experience with budget preparation/financial accountability.
• Demonstrated commitment to diversity, equity, and inclusion.

Preferred: • Master’s degree.
• At least 8 years of experience and knowledge of retail management principles, preferably in a higher education bookstore setting.
• At least 8 years of supervisory experience including interviewing, hiring, performance reviews and dismissal of employees as necessary.
To Apply:

Applicants must submit the following documents using the online application:

A cover letter outlining how the applicant meets the required and preferred qualifications of the position; resume; and contact information for three professional references, including email and phone number.

For questions regarding your application and additional options to apply, contact Human Resources at or 920-424-1166.

The University of Wisconsin System is engaged in a Title and Total Compensation (TTC) project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change in 2021. Job duties and responsibilities will remain the same. For more information please visit:

Application Deadline:

TO ENSURE CONSIDERATION: Applications received by February 9, 2021, are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. Application materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete and/or late application materials may not receive consideration.

If you have questions regarding this recruitment, or if you are not able to complete the application online due to a disability or system problem, please contact the Office of Human Resources.

Legal Notices:

AA/EO Statement
The University of Wisconsin Oshkosh (UWO) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. We strongly encourage women, minorities, people with disabilities and veterans to apply. UWO, in compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status.

DEI Statement
Diversity drives innovation, creativity, and progress. At the University of Wisconsin Oshkosh, the culture, identities, life experiences, unique abilities, and talents of every individual contribute to the foundation of our success. Creating and maintaining an inclusive and equitable environment is of paramount importance to us. This pursuit prepares all of us to be global citizens who will contribute to the betterment of the world. We are committed to a university culture that provides everyone with the opportunity to thrive.

Reasonable Accommodations
UWO provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact or 920-424-1166. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials
UWO is a State agency and subject to Wisconsin's Open Records Law. UWO will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin's Open Records law. In certain circumstances, the identities of "final candidates" and/or the identity of the appointed applicant must be revealed upon request.

CBC & Reference Check Policy
All candidates for employment are subject to a pre-employment screening which includes a criminal background check, work authorization, and verification of education. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

Work Authorization
The University of Wisconsin Oshkosh does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

Annual Security and Fire Safety Report (Clery Act)
For the UWO Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see, or call UWO Police Department, at (920) 424-1212 for a paper copy.


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Equal Opportunity and Affirmative Action Employer

All candidates for employment are subject to a pre-employment screening which includes a criminal background check, work authorization, and verification of education. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

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Reasonable Accommodations

The University of Wisconsin Oshkosh is committed to the full inclusion of all qualified individuals. As part of this commitment, UW Oshkosh will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Office of Human Resources, Equal Opportunity, Equity & Affirmative Action, (920) 424-1166 or