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Director, Student Support Services

Apply now Job no: 498002
Work type: Full-time
Location: Oshkosh Campus
Categories: Non-Instructional Academic Staff

Working Title: Director, Student Support Services
Official Title: Director, Educational Support Services/s 
Employment Class: Limited
FTE: 1.0
Compensation: $60,000 - $65,000
FLSA Status: Exempt
Terms of Employment: Limited 
Position Summary:

Oversee the UW Oshkosh traditional Student Support Services (SSS) program and Student Support Services STEM (SSS STEM) program. The traditional SSS program serves 300 UW Oshkosh students annually. The SSS STEM program serves an additional 120 students on an annual basis. SSS students are first-generation college students (parents have not earned a baccalaureate degree) and/or students whose family income meets federally established guidelines. Students with a documented disability may also be served by the programs.

The goal of SSS is to increase the college persistence and graduation rates of the students it serves. SSS is one of the U.S. Department of Education funded TRIO programs. The traditional SSS program has been active on the UW Oshkosh campus since 1975. The SSS STEM program was funded in 2015. The SSS/SSS STEM Director is responsible for the effective management and supervision of the programs to meet program objectives and to ensure compliance with program and institution regulations and policies. The SSS/SSS STEM Director reports to the Associate Vice Chancellor of Academic Support and Inclusive Excellence.

During the academic year, evening hours on a weekly basis may be required.  Evening hours during the summer and weekend hours during both the academic year and summer on an occasional basis are required.


35% Administration of the SSS and SSS STEM Programs

  1. Collect data and relevant information, prepare, and oversee the submission process of the SSS and SSS STEM grant applications for renewal of program funding
  2. Collect data, prepare, and submit Annual Performance Reports for the U.S. Department of Education and generate other reports accurately and in a timely fashion as requested by federal, state, and institutional entities
  3. Serve as the primary contact and liaison with the U.S Department of Education in reference to the SSS and SSS STEM programs
  4. Ensure the SSS and SSS STEM programs remain in compliance with federal, state, and institutional policies and procedures
  5. Oversee the financial administration of the programs including the development and management of the programs’ budgets
  6. Approve program expenditures and reconcile accounts on a regular basis
  7. Ensure the SSS and SSS STEM programs are in compliance with federal, state, and institutional fiscal, travel, and purchasing guidelines
  8. Communicate on a regular basis with campus departments which provide support and guidance to SSS and SSS STEM (Office of Sponsored Programs and Faculty Development, Financial Services, Human Resources, Financial Aid, etc.)
  9. Attend campus and division leadership team meetings

25% Program Development and Implementation

  1. Oversee the design, implementation, and evaluation of the SSS and SSS STEM program components to achieve the mission and objectives of the programs adhering to the regulations and procedures of the U.S. Department of Education and UW Oshkosh
  2. Keep current with trends and knowledge in the fields of student success strategies
  3. Incorporate research-based and high-impact practices into program components
  4. Determine program and participant data and information to be collected and maintained; compile and analyze data on a regular basis to ensure the programs’ mission and objectives are being met
  5. Oversee the recruitment and enrollment of participants, assure participants meet eligibility requirements, and that the SSS and SSS STEM annual rosters adhere to the U.S. Department of Education regulations
  6. Guide the development of the SSS and SSS STEM recruitment and public relations materials such as brochures, displays, website, social media, etc.
  7. Ensure SSS and SSS STEM recruitment activities adhere to the U.S. Department of Education guidelines
  8. Integrate SSS and SSS STEM into the UW Oshkosh campus community
  9. Collaborate with campus departments and colleges to connect SSS and SSS STEM participants to campus resources and to promote and support their events and activities
  10. Maintain a close working relationship with the Undergraduate Advising Resource Center to ensure the SSS and SSS STEM staff retain “advisor of record” status

25% Staff Supervision      

  1. Recruit, hire, train, and supervise SSS and SSS STEM staff (professional, university services associate, and student staff)
  2. Provide timely and constructive performance evaluations
  3. Facilitate professional development opportunities for permanent staff
  4. Confer with Human Resources/Affirmative Action regarding recruitment/hiring process and employee/employment policies and procedures
  5. Ensure Time and Efforts reports are completed according to U.S. Department of Education and UW Oshkosh guidelines


5% Advocate for first-generation and limited-income students

5% Communicate and collaborate with the campus community

  1. Serve on campus committees
  2. Participate in and attend campus events and activities

5% Other duties as assigned by the Associate Vice Chancellor of Academic Support of Inclusive Excellence

  • Master’s Degree in Education, Counseling, Human Services, Social Sciences, or related field
  • Five years’ experience managing educational programs
  • Professional experience working with students who are first-generation and/or who come from limited-income families
  • Strong communication, leadership, and management skills
  • Ability to collaborate with campus community (including administration, faculty, academic staff, and students) and off-campus stake-holders
  • Successful experience in writing and managing grants
  • Ability to design, implement, and evaluate educational programs
  • Expertise in assessment methods
  • Expertise in analyzing data and in the preparation and presentation of reports demonstrating program outcomes as requested by the sponsoring institution and funding source
  • Experience with hiring, training, and managing staff
  • Experience with developing and overseeing program budgets in accordance with institutional and funding source regulations, policies, and procedures
  • Demonstrated commitment to diversity, equity, and inclusion
  • Professional experience with and/or demonstrated knowledge of Student Support Services and/or TRIO programs
  • Knowledge of evidence-based research and high-impact practices relating to student success as it relates to the retention and graduation of first-generation, low-income college students
  • Demonstrated sensitivity to the needs and characteristics of a diverse population of students
  • Professional experience working with higher education programs
  • Familiarity of resources typically found on a college campus
  • Technology proficiency: experience with Content Management Systems (CMS); data analysis software; online learning platforms; and word processing, spreadsheet, presentation, and database software programs
To Apply:

Applicants must submit the following documents using the online application:

Cover letter, resume, and contact information for 3 professional references

For questions regarding your application and additional options to apply, contact Human Resources at or 920-424-1166.

The University of Wisconsin System is engaged in a Title and Total Compensation (TTC) project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change in 2021. Job duties and responsibilities will remain the same. For more information please visit:

Application Deadline:

TO ENSURE CONSIDERATION: Applications received by November 3, 2020, are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. Application materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete and/or late application materials may not receive consideration.

If you have questions regarding this recruitment, or if you are not able to complete the application online due to a disability or system problem, please contact the Office of Human Resources.

Legal Notices:

AA/EO Statement
The University of Wisconsin Oshkosh (UWO) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. We strongly encourage women, minorities, people with disabilities and veterans to apply. UWO, in compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status.

DEI Statement
Diversity drives innovation, creativity, and progress. At the University of Wisconsin Oshkosh, the culture, identities, life experiences, unique abilities, and talents of every individual contribute to the foundation of our success. Creating and maintaining an inclusive and equitable environment is of paramount importance to us. This pursuit prepares all of us to be global citizens who will contribute to the betterment of the world. We are committed to a university culture that provides everyone with the opportunity to thrive.

Reasonable Accommodations
UWO provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact or 920-424-1166. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials
UWO is a State agency and subject to Wisconsin's Open Records Law. UWO will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin's Open Records law. In certain circumstances, the identities of "final candidates" and/or the identity of the appointed applicant must be revealed upon request.

CBC & Reference Check Policy
All candidates for employment are subject to a pre-employment screening which includes a criminal background check, work authorization, and verification of education. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

Work Authorization
The University of Wisconsin Oshkosh does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

Annual Security and Fire Safety Report (Clery Act)
For the UWO Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see, or call UWOs Police Department, at (920) 424-1212 for a paper copy.


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Equal Opportunity and Affirmative Action Employer

All candidates for employment are subject to a pre-employment screening which includes a criminal background check, work authorization, and verification of education. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

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Reasonable Accommodations

The University of Wisconsin Oshkosh is committed to the full inclusion of all qualified individuals. As part of this commitment, UW Oshkosh will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Office of Human Resources, Equal Opportunity, Equity & Affirmative Action, (920) 424-1166 or