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Tutor Coordinator

Apply now Job no: 497830
Work type: Full-time
Location: Oshkosh, Fox Cities, and Fond Du Lac Campuses
Categories: Non-Instructional Academic Staff

Working Title: Tutor Coordinator 
Official Title: Student Services Specialist
Employment Class: Non-Instructional Academic Staff 
FTE: 1.0
Compensation: $40,000
FLSA Status: Exempt 
Terms of Employment: Academic Year, Fixed Term-terminal
Position Summary: This full time, 9 month position is responsible for recruiting, training, and supervising student tutors on all 3 UW Oshkosh campuses – Fox Cities campus in Menasha, Fond du Lac campus, and the Oshkosh campus. The Tutor Coordinator works closely with instructors as well as student tutors and will assist the staff on each campus to provide both online and in-person content tutoring services. This position may travel to all 3 campuses with percentage of time worked on each campus determined by tutoring needs.The position requires excellent communication, the ability to work with a broad range of people, the ability to adapt to change, and support the university's mission to promote student learning. This position reports to the Director of the Center for Academic Resources on the Oshkosh campus. Standard work hours are Monday through Friday, 7:45 a.m. – 4:30 p.m. and may include evening hours for training and observations as needed.

60% Conduct hiring, training, and supervision of student tutors.

a. Recruit, hire, and train tutors adhering to best practices in the field, including involvement of instructors in the selection process and incorporating learning theory and effective communication within training

b. Assesses learner performance and may prepare reports recommending instructional improvements

c. Ensure that tutors use active learning strategies and formative assessments that are effective for a variety of students

d. Develop and facilitate ongoing professional development and training for tutors including coordination of a Peer Content Mentor program

e. Identify high demand courses and coordinate group tutoring whenever necessary

f. Review tutor performance each semester including observation feedback, client survey responses, tutoring hours provided, professional development completed, and tutor academic record to determine continued employment within the departments

g. Supervise tutoring within each location under the direction of the Director


30% Conduct ongoing evaluations of student tutors and tutoring program

a. Create, disseminate, and collect evaluations on tutor training as well as tutor performance each semester

b. Analyze impact of training and tutor performance in collaboration with the Director and staff on each campus; make necessary changes to program to enhance quality and effectiveness

c. Conduct formal and informal tutor observations and provide written and/or verbal feedback exercising discretion and judgment to tutors, Director, and each campus coordinator

d. Coordinate and conduct tutor check-in meetings to improve employee retention.


10% Assist in maintaining overall operations of departments

a. Identify and work to develop and support program objectives in coordination with all staff members

b. Participate in strategic planning to enhance departmental service provision and student experience

c. Develop and provide a consistent student employment experience among campuses


1. A Bachelor’s degree
2. Experience as a teacher, trainer, tutor, group tutor, SI Leader, and/or with other learning assistance programs
3. Experience with supervision of students
4. Experience developing and managing complex schedules
5. Familiarity with basic principles of learning assistance and evaluation
6. Ability to work independently
7. Ability to use electronic communication, standard office software, and spreadsheets in the context of running a learning assistance program

Preferred: 1. A Bachelor's Degree in Education or a Master’s degree
2. An understanding of teaching and learning best practices, acquired through an appropriate academic degree or related work experience
3. Experience working with diverse populations
4. Experience supervising college students
To Apply:

Applicants must submit the following documents using the online application:

Resume, cover letter, and list of 3 professional references 

For questions regarding your application and additional options to apply, contact Human Resources at or 920-424-1166.

The University of Wisconsin System is engaged in a Title and Total Compensation (TTC) project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change in Spring 2020. Job duties and responsibilities will remain the same. For more information please visit:

Application Deadline:

TO ENSURE CONSIDERATION: Applications received by Monday, July 27th are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. Application materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete and/or late application materials may not receive consideration.

If you have questions regarding this recruitment, or if you are not able to complete the application online due to a disability or system problem, please contact the Office of Human Resources.

Legal Notices:

AA/EO Statement
The University of Wisconsin Oshkosh (UWO) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. We strongly encourage women, minorities, people with disabilities and veterans to apply. UWO, in compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status.

Reasonable Accommodations
UWO provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact or 920-424-1166. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials
UWO is a State agency and subject to Wisconsin's Open Records Law. UWO will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin's Open Records law. In certain circumstances, the identities of "final candidates" and/or the identity of the appointed applicant must be revealed upon request.

CBC & Reference Check Policy
All candidates for employment are subject to a pre-employment screening which includes a criminal background check, work authorization, and verification of education. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

Work Authorization
The University of Wisconsin Oshkosh does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

Annual Security and Fire Safety Report (Clery Act)
For the UWO Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see, or call UWO’s Police Department, at (920) 424-1212 for a paper copy.

Campus Security Authority (Clery Act)
This position is a designated Campus Security Authority and is obligated under the Clery Act to notify the Dispatch Supervisor/Records Custodian at the UW Oshkosh Police Department of any alleged Clery Crimes that have been reported to them or alleged Clery Crimes they have directly witnessed.


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Equal Opportunity and Affirmative Action Employer

All candidates for employment are subject to a pre-employment screening which includes a criminal background check, work authorization, and verification of education. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

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Reasonable Accommodations

The University of Wisconsin Oshkosh is committed to the full inclusion of all qualified individuals. As part of this commitment, UW Oshkosh will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Office of Human Resources, Equal Opportunity, Equity & Affirmative Action, (920) 424-1166 or